You have seven days from your purchase to withdraw and receive a full refund. You do not need to give a reason, and you do not need our agreement. This is the right given by article 49 of the Consumer Protection Code (Lei 8.078/1990), because BizGEM is bought away from a physical place of business.
It applies whether or not you have started the lessons.
The money is returned by Pix, to the account the payment came from (an estorno processed through Asaas). It normally appears within a few business days.
Write to suporte@proequipai.com with the e-mail on your account and the date of the payment. Say only that you are withdrawing; you do not have to explain. We normally reply within two business days and start the refund straight away. The refund goes back to the paying Pix account, so we do not need your bank details.
When a refund is issued, access to the modules ends. Your practice history and scores are not deleted — if you buy again later, your record is still there.
The seven-day right above is for changing your mind. It is not your only right. If BizGEM is not delivered, is defective, or does not do what this site said it would, the Consumer Protection Code — article 20 in particular, with the complaint periods in article 26 — entitles you to have the problem put right, to a proportionate reduction, or to your money back. We honour that in full: write to suporte@proequipai.com and tell us what happened.
Outside those legal rights — you simply changed your mind after the window closed — we are not obliged to refund, but we would rather have a fair outcome than a bad one. Write to us anyway.
Pix has no chargeback: unlike a card, a Pix payment cannot be reversed by asking your bank to dispute it. So if something is wrong with your purchase, come to us first — we can refund, and a bank cannot do it for us. The Mecanismo Especial de Devolução (MED) exists for fraud and operational error, not for ordinary disagreements about a purchase.
If we stopped operating BizGEM during a period you had paid for, we would refund the unused portion.
All are a single payment in Brazilian reais, by Pix. None renews automatically, so there is no recurring charge to cancel.